Visitor's Reference Source

Office of Information Technology

The Office of Information Technology welcomes you to STRI.

STRI Office of Information Technology (OIT) plans and manages the implementation, day-to-day operation, maintenance, security, and backup and recovery of the STRI's information technology infrastructure including:

How to contact OIT Customer Services

There are a number of methods available for contacting the OIT Primary Care Customer Service team.

Call our Service Desk: +507 212-8000 – Ext. 24357 | Internal: 24357
Fax: +507 212-8118
E-mail to report an incident:

The OIT Help Desk staff shall serve as your single point of contact for OIT. If you have any problems, requests, or questions regarding OIT services, please contact the OIT Help Desk.

E-mail and Network accounts

A Smithsonian network account (SInet) provides access to the network, email, and a variety of optional services that may require additional authorization.

What is it?

Smithsonian network accounts grant access to the network, email, shared drives, and the si-staff wireless network. Microsoft Exchange is the email system used by Smithsonian.

Who can have an account?

Any intern, visiting scientist or volunteer with an approved visit.

How to get it

  1. Log in to the STRI Visitor’s Registration System portal:
  2. If you have an active visit you will see the “Request a STRI/SI network account”; click on the green button at the right hand panel.
    Note: The option “Request a STRI/SI network account” will only be available for your use one week previous to your approved arrival date and during you entire visit.
  3. Please review your visit information and click continue.
  4. Read the Smithsonian Directive 931 and click continue.
  5. Read and digitally sign the accompanying User Agreement, click on continue.
  6. You must complete the online Computer Security Awareness Training (CSAT) within 30 days or your accounts will be deleted.

You request will be submitted to the Help Desk for processing. You will receive a confirmation e-mail and instructions on how to access your account in the e-mail address you indicated in your visit profile. Please make sure you have access to this e-mail account and check it often.

Your STRI’s Sponsor (if you have any) will receive a notification e-mail too.

Connecting your personal PC to the network

If you plan to connect your personal computer to SI/STRI’s production networks, please fill out the application form and bring your equipment to the Help Desk office for a physical inspection.

The Help Desk will check that:

  1. You have an updated antivirus application on your computer;
  2. You have the latest OS patches installed; and
  3. No Peer-to-Peer (P2P) software is running on your computer.

As security policy, you cannot use any P2P software (such as, but no limited to: Skype, Limewire, Ares or Torrents) on the Smithsonian network. OIT Help Desk personnel will remove or disable any P2P software on your computer.
Please remember that users are not allowed to break any copyright laws while connected into SI/STRI’s Network. Any software without a license must be removed from the computer by the user prior the computer can be allowed on the SI/STRI network.

The OIT personnel have the authority to audit, without warning, all the computers connected to the STRI network.
When your visit at STRI ends and you will be returning in the future, the Help Desk needs to inspect your laptop again; otherwise you won’t be able to access the STRI Network.

All non-Smithsonian employees who request access to computers and network resources must be sponsored by a Smithsonian employee.

The Smithsonian has a comprehensive portfolio of enterprise applications that support the efficient operations of the Institution which reside in the SI/STRI’s production network. These systems support management of human resources, financials, procurement, grants, facilities, travel, and safety.

Some interns, volunteers, visiting scientists and contractors may not require to access the production’s network. If you only require to access the Internet, you may choose from one of the open wireless network available on selected locations (see: “Public Wireless Internet Access” information below).

Schedule to check laptops

We are available to receive your laptop or PC from 8:00 a.m. to 11:00 a.m. Monday through Friday and we will return it to you by 3:00 p.m. the same day. If you bring your equipment after 11:00 a.m., it will be ready the following day at 3:00 p.m.

The Help Desk will accept your laptop for inspection only if the equipment is under factory warranty.

OIT support staff will not attempt to troubleshoot problems with computers that are using unsupported operating systems, such as Windows XP or MacOS 10.5.

OIT support staff will provide "best effort" assistance with computers that are using new operating systems not yet approved for production use at the Smithsonian.

Secure wireless Access Points in STRI

STRI provides of secure wireless network access points in most of the STRI’s facilities. If you have a wireless-enabled laptop you may observe two wireless networks options SSID when you are close to one of the hotspot:

Public Wireless Internet Access

Public wireless internet access is available in the public areas of Corotú Plaza, cafeteria, library, conference center (auditorium and exhibitions room), Tupper meeting rooms (SMR and LMR), in the Gamboa School upper level, Bocas del Toro Dorms, Bocas Laboratory and Dinning Facility. This wireless Internet connection is free and no registration is required. This connection will not provide access to our production’s network. Note: Computers connected to the STRI network will not be able to use this service.

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